• Zwrot produktów

Zwrot produktów

Exchange and Return Policy at Britparts Online Store

Goods purchased on the Britparts website are covered by the laws of Ukraine, specifically the Consumer Rights Protection Law. To avoid any misunderstandings, please carefully review the following procedure for exchanging or returning goods.

Right to Return or Exchange Goods: 14 days from the date of purchase

1. Defective Goods: malfunctioning, has significant defects that prevent its use (fault of the manufacturer or supplier);
2. Goods of Proper Quality, but for some reason unsuitable for the buyer, provided the goods were not used, the packaging integrity (seals, etc.) and the sales document are preserved.

The store offers various groups of goods, which according to the law may either be exchanged and returned or may not be exchanged or returned.

Exchange of defective goods or damage is free of charge at the expense of the sender upon presentation of an "Act" from the post office, which the recipient asks the postal employee to prepare when such a case is discovered.

Return of goods due to personal reasons of the buyer after "designing" - this is actually the moment of confirmation and provision of consent, manifestation of desire to purchase the goods or during a telephone conversation with the manager and confirmation, ordering) is at the expense of the buyer.

Return Addresses:

Send the goods via "Nova Poshta" at the address: Krivoy Rog, Branch No. 2: Św. Leonid Borodych, 17

Recipient: Oleg Horovyi, contact phone: +380991366818.

Specify the estimated value corresponding to the price of the goods.

Cancel "Return Delivery" and "Cash on Delivery" services.

Refund for Goods:

Provide the cardholder's name and card number for the refund.

Funds will be returned to your specified card within 2-7 days after our service center receives and verifies your return.

GOODS OF PROPER QUALITY

1. Goods of proper quality include all goods that: have not been used, and their original appearance is preserved. Only new goods that show no signs of use and have not been in operation are subject to return, provided:
2. preservation of their commercial appearance and consumer properties;
3. absence of signs of use and contamination;
4. preservation of seals, tags, protective films;
5. preservation of factory marking;
6. integrity, undamaged condition of all parts of the individual (factory) packaging;

Who pays for the shipment of goods of proper and improper quality?

• When returning or exchanging goods of proper quality, we do not reimburse expenses related to the cost of delivery services. In case of refusal of the goods, the cost of the delivery service is paid by the buyer.
• When returning or exchanging goods of improper quality, we reimburse all expenses related to the cost of delivery services, namely: courier dispatch or transport company shipping cost to another city, according to the declaration (TTH). In case of refusal of the goods, the cost of the delivery service is paid by the buyer!

REFUND

After receiving and inspecting the goods, the funds will be returned to the details used for payment within 5 working days.

Any issues regarding the exchange and return of goods can be resolved through negotiations between the buyer and the store administration. To do this, simply contact the manager using any convenient method.

All relationships are governed by the laws of Ukraine "On Consumer Rights Protection".